The Oven Revival Co. – Terms & Conditions

1. Definitions

• “Company”, “we”, “us” refers to The Oven Revival Co.

• “Customer”, “you” refers to the person booking the service

• “Service” refers to oven, BBQ, or appliance cleaning carried out by us

2. Bookings

• Bookings can be made via phone, website, or messaging.

• A booking is confirmed once agreed by both parties.

• We reserve the right to refuse or cancel a booking at our discretion.

3. Pricing

• All prices are quoted as “from” and may vary depending on:

  • Size and type of appliance

  • Level of soiling

  • Additional services requested

• Final price will be confirmed on inspection before work begins.

• Payment is due in full upon completion unless otherwise agreed.

4. Access & Customer Responsibilities

You agree to:

• Provide safe and reasonable access to the appliance

• Ensure the appliance is in working order (unless agreed otherwise)

• Remove personal items from the area prior to arrival

• Ensure suitable parking is available where possible

• Ensure access to a power socket where possible

We reserve the right to refuse service if:

• Conditions are unsafe

• The appliance poses a risk (e.g. gas leaks, electrical faults)

5. Cancellations & Rescheduling

• At least 24 hours’ notice is required to cancel or reschedule.

• Late cancellations may incur a charge.

• Missed appointments (no access/no answer) may be charged.

6. Condition of Appliances

• We clean appliances to the best possible standard using professional, non-caustic products.

• Some staining, discolouration, or wear may be permanent and not removable.

• We cannot guarantee a “like new” finish in all cases.

7. Pre-Existing Faults & Damage

• We are not liable for:

  • Pre-existing faults or damage

  • Parts that fail during or after cleaning due to age or condition

• This includes (but not limited to):

  • Thermostats

  • Elements

  • Door seals

  • Bulbs

If we identify an issue, we will inform you where possible.

8. Breakages

• While every care is taken, accidental damage must be reported within 24 hours of the service.

• Liability is limited to repair or replacement of the affected part where appropriate.

9. Use of Chemicals

• We use professional, non-caustic cleaning products.

• However, you must inform us of:

  • Allergies

  • Sensitivities

  • Pets or vulnerable individuals in the property

10. Payment Terms

• Payment methods accepted: cash, bank transfer, card (adjust as needed)

• Payment is due immediately after the service unless agreed otherwise.

• Late payments may be pursued.

11. Satisfaction

• If you are not satisfied, you must notify us within 24 hours.

• We will aim to resolve any issues promptly.

12. Liability

• We carry appropriate public liability insurance.

• Our liability is limited to the value of the service provided.

13. Cancellations by Us

• We may reschedule due to:

  • Illness

  • Vehicle issues

  • Weather or unforeseen circumstances

• We will provide as much notice as possible.

14. Photos & Marketing

• We may take before/after photos for:

  • Quality control

  • Marketing purposes

• No personal or identifying details will be shared without consent.

15. Governing Law

• These terms are governed by the laws of England and Wales.

16. BBQ & Outdoor Appliance Cleaning

• Customers must ensure:

  • Appliance is cool before service

  • Access to outdoor water if required

• We are not responsible for:

  • Weather-related delays

  • Rust or corrosion revealed during cleaning